Manage Item’s Availability
On the Manage Item Availability page, you can quickly see each item’s status, whether it’s synced across all channels, and toggle items on or off with a convenient pause option. If you need advanced date ranges or want to pause multiple items, this page provides an at‐a‐glance overview for each location.
Get Started
To access this page, in TechSuite portal go to Manage Availability and select the Items Only tab. Select the branch you’re configuring, and you’ll see a table listing all items available to sell for that branch.
Items Line Details
Within each row, you’ll find options and data that help you understand an item’s availability status. You can quickly check whether an item is synced across multiple channels, and use toggles to activate or pause the item—controlling how and when it’s available, including its current status.
a. Sync Data Status
In the table, you’ll see a "Sync With" column. This indicates whether the item’s availability data is synced with your channels. If it shows "All Channels", the item has been successfully synced with every channel connected through your Publish Menu flow. If a "Sync Issue" appears, it means one or more channels encountered errors during syncing.
- a.1- Handling Channel Sync Issues
When you see Sync Issue in the Sync With column, click on More arrow to open a popup. This popup displays which channels failed to sync data (e.g., missing required fields, insufficient image resolution) and the server‐provided messages explaining why. Correct any issues in Inventory (such as adding a valid image or adjusting item details), then repeat your action to sync the item with all intended channels.
Note:
The exact channels for each item depend on how you’ve published your menu. One item could sync to three channels, while another might sync to just one—based on the choices you made during menu publishing.
b.Item Availability Toggle
In each item row, on the right side, you’ll find a toggle that lets you change the item’s availability status toActive or Paused. If you switch it to Paused, a Pause Item popup will appear, allowing you to choose how long the item should remain unavailable. You can select from the following pause durations:
- 1 to 12 Hours
- Just Today
- Always
- Select Date for a custom range
This pause automatically lifts once the chosen period expires. If you select Always, the item stays off until you manually reactivate it.
c. Item Status
In the Status column, you can see whether an item is marked as Active or Paused for a specific duration. Some items may also show a time-based limit (e.g., ’Until 16:30’). An orange toggle next to the status indicates that the item is currently paused—clicking it will switch the item back to Active.
What’s Next?
After adjusting item availability here, consider reviewing Manage Modifiers Availability for the items that set with custom add‐ons or modifiers options. Keeping item and modifier availability in sync ensures a consistent ordering experience.