Create a New Promotion - Item Based Discount

An Item-Based Discount applies a fixed amount or a percentage off selected items instead of the entire bill.
For example, you might offer “20% off all desserts” or “£2 off each coffee ordered after 4 pm.”
You can choose exactly which items are included in the promotion and set the rules for how the discount is applied.

To Get Started

To create this type of promotion, log in to the TechSuite portal, go to Inventory > Promotions, and click Create New Promotion.

 

Step 1: Enter Promotion Info

 

a. Promotion Name

Enter a clear, descriptive name for your promotion.

Examples:

• “20% Off All Pizzas”
• “£1 Off Each Coffee”

b. Select Promotion Type

From the Promotion Type dropdown, choose Item-Based Discount.

c. Terms & Conditions (Optional)

Add any rules or restrictions for this promotion.

Examples:

• “Valid for dine-in only”
• “Not valid with other discounts”
• “Alcohol not included”

 

Step 2: Set Promotion Rules

 

a. Discount Rate

Enter how much discount you want to give. You can choose:

• Fixed Amount (e.g. £2.00 off each coffee)
• Percentage (e.g. 20% off selected items)

Choose the option that works best for your promotion.

b. Variable Discount

A Variable Discount is a discount amount that can change depending on specific conditions. For example, the discount could be different based on:

• The quantity purchased
• The customer’s membership level
• The time of day the purchase is made
• Any other rules set by your business

This gives you more flexibility compared to a fixed discount.

c. Auto-Apply Discount

When this option is turned on, the system will automatically apply the discount if the customer meets certain conditions.

Examples of these conditions:

• Having a specific item in the basket
• Reaching a certain minimum order value
• Buying during a specific time period (like happy hour)

This makes the checkout process easier, avoids manual errors, and can encourage customers to qualify for the discount, helping increase your sales.

d. Maximum Discount Limit

This is the highest amount you are willing to discount on a single item within the bill.

Why it’s useful:

• Prevents giving away too much when multiple offers are active
• Keeps control over your promotion costs

When you turn this on, a text field appears where you can type in the maximum amount you want to allow.

e. Lowest Spend to Unlock Offer

Set the minimum amount a customer must spend before they can get the discount.

Why it’s useful:

• Encourages customers to buy more to qualify
• Helps boost your average order size

When you turn this on, a text field appears where you can type in the minimum spend amount.

Step 3: Set Discount Availability

Promotion Availability controls when the promotion is available for use (like specific days, seasons, or time periods). This applies to:

• In-store
• Delivery
• Takeaway
• Or any other sales types you’ve added in the System Settings > Sales Type

 

Option 1: Same for All

Toggle ON the “Availability is the same for all the sales types” option to apply a single availability setting across all sales types.

Option 2: Custom Per Sales Type

Leave the toggle OFF to set different availability per sales type (e.g., Morning Offer Promotion available in-store but not for delivery).

You’ll see a dropdown for each sales type where you can choose a predefined availability set, like General Availability or other pre-set availability.

Click the eye icon next to a set to preview the detailed hours (e.g., Monday to Sunday, 07:00–23:00).

Step 4: Add Discountable Items

For Item‑Based and Purchase Deal promotions, you must select which products are eligible. The promotion won’t activate until at least one item is connected.

Example:

You might include all coffee drinks (Latte, Americano, Cappuccino) for a morning offer, all pizzas for a weekend deal, or everything in a “Desserts” category for an evening special. Selecting only the items you want ensures the discount applies exactly where intended.

a. Select Items to Include

Click Connect Discountable Items, then choose the products you want to receive the discount.

 

b. Add More Discountable Items

Click Select More Items to add additional products to the discount list at any time.

 

c. Remove Items from Discount List

Use the trash icon to remove an item from the discount list if you change your mind.

Step 5: Save

When everything looks right, click Save  at the top-right.
Your new Item-Based Discount will now appear in your promotions list and will work exactly as you set it up.

What’s Next?

Now that you’ve created an Item-Based Discount, you can explore other promotion types to suit different sales strategies. A great next step is learning how to set up a Purchase Deal, which offers customers additional items for free or at a discounted rate when they buy a certain quantity, perfect for driving upsells and bulk purchases.

For a step-by-step guide, see Create a New Promotion – Purchase Deal.