Help Centre Order Management

Order Management Overview

By consolidating orders from multiple online ordering channels, such as Uber Eats, Deliveroo,  in-store POS systems, and kiosks into a single platform, you can reduce errors and streamline communication. Staff can easily manage order acceptance, updates, and status changes for every incoming order, regardless of its source.

Order Management dashboard showing active orders

From initial placement to final completion, each order’s progress is tracked to keep both you and your customers informed. This also delivers valuable insights into peak periods, helping to improve scheduling and optimise resource allocation.

Active Orders

Active Orders Page Overview
Active Orders Details Panel
How to Accept a New Order
Understanding Order Statuses
Order Notifications Sound Settings

Order History

Order History Page Overview
Order History Details Panel
Filtering & Sorting Past Orders

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