TECHSUITE PRIVACY POLICY

1. INTRODUCTION

Welcome to Techsuite. Your privacy is important to us. This Privacy Policy explains how Techsuite Enterprise Limited (“Techsuite,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal data when you use our services—including our website, Techsuite Management Portal, POS system, Order Aggregator, Add-ons, and related tools.

This Policy also explains your rights and how you can exercise them under applicable laws (such as the UK GDPR, EU GDPR, and other regional regulations).

2. WHO THIS POLICY APPLIES TO

  • Customers: Businesses and organizations that subscribe to our services.
  • End Users: Individuals who use our software (e.g., staff using the POS system or visitors ordering online).
  • Visitors: Individuals browsing our website.
  • Partners & Integrators: Entities we work with to provide services.

3. WHAT DATA WE COLLECT

  • a. Customer & User Account Data
    Name, email, phone number
    Business address and billing information
    Login credentials and access roles
  • b. Order & Transaction Data
    Items ordered, order preferences, time stamps
    Delivery addresses (when applicable)
    Payment status and method (not full card details)
  • c. Device & Usage Data
    IP address and browser type
    Device ID, OS, and app version
    Session logs and usage patterns
  • d. Location Data
    Physical store locations
    Optional geolocation from devices (if enabled)
  • e. Support & Communications
    Chat transcripts
    Emails and support tickets
    Feedback or responses to surveys

4. HOW WE USE YOUR DATA

We process personal data to:

  • Provide and manage Techsuite services
  • Authenticate users and secure accounts
  • Process transactions and orders
  • Customize features and improve our platform
  • Deliver support and respond to inquiries
  • Monitor system performance and detect abuse
  • Comply with legal obligations

We may also generate aggregated or anonymized data for product insights, benchmarking, or service optimization.

5. LEGAL BASIS FOR PROCESSING (EU/UK CUSTOMERS)

  • Contractual necessity: To provide the services you’ve requested.
  • Legitimate interests: To improve services, prevent fraud, and support business growth.
  • Consent: For optional features (e.g., marketing emails, geolocation).
  • Legal obligation: To comply with laws or respond to lawful requests.

6. COOKIES & TRACKING

We use cookies and similar technologies to:

  • Authenticate sessions
  • Analyze platform usage
  • Remember preferences

You can control cookies via browser settings. For more details, see our Cookie Policy (or insert link when available).

7. WHO WE SHARE DATA WITH

We only share personal data with:

  • Authorized third-party processors (e.g., cloud providers, payment processors)
  • Third-party ordering channels (when integrated via our Order Aggregator)
  • Sub-processors listed in our Data Processing Agreements (Exhibit A & B)
  • Regulators, courts, or law enforcement, if legally required
  • Affiliates and business partners, where necessary and lawful

We do not sell or rent your personal data.

8. INTERNATIONAL DATA TRANSFERS

Where personal data is transferred outside the UK/EEA, we use appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • UK Addendum to SCCs
  • Adequacy decisions (if applicable)

9. DATA RETENTION

We retain personal data:

  • As long as necessary to provide services
  • As required by law (e.g., for financial or audit reasons)
  • Or until you request deletion (subject to legal obligations)

Data related to subscription suspensions may be held under a “Data Access Fee” model.

10. YOUR RIGHTS (EU/UK/CA/OTHER)

You may have the following rights:

  • Access – Ask what personal data we hold about you.
  • Correction – Request correction of inaccurate data.
  • Erasure – Ask us to delete your data, where lawful.
  • Data Portability – Receive your data in a structured format.
  • Restriction – Limit processing in certain situations.
  • Objection – Withdraw consent or object to processing.

To exercise your rights, email: privacy@techsuite.ai

You also have the right to lodge a complaint with a data protection authority (e.g., ICO in the UK or your local DPA).

11. SECURITY MEASURES

  • Encryption (in transit and at rest)
  • Role-based access controls
  • Regular audits and penetration testing
  • Secure development practices

All employees and contractors are bound by confidentiality.

12. CHILDREN’S PRIVACY

Techsuite does not knowingly collect data from individuals under the age of 16. If you believe we’ve inadvertently collected such data, please contact us immediately.

13. THIRD-PARTY LINKS

Our services may link to third-party platforms (e.g., food delivery apps, payment gateways). We are not responsible for their privacy practices—please review their privacy policies separately.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. If changes are material, we’ll provide 30 days' notice via email or platform alerts. Continued use of our services after the notice period indicates acceptance of the revised policy.

15. CONTACT US

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact:

Data Protection Officer (DPO)
Email: privacy@techsuite.ai