TECHSUITE TERMS OF SERVICE

Welcome and thank you for choosing Techsuite, the leading business management solutions provider designed to streamline your operations and enhance your customer service experience.
These Terms of Service explain your rights, obligations, and how you may use Techsuite’s suite of software and hardware solutions. Please read them carefully.

1. INTRODUCTION

1.1 General Overview

These Terms of Service (“Terms”) govern your access to and use of Techsuite Services. By using Techsuite Services or by accepting these Terms through any electronic means (for example, by checking a box or clicking “I agree”), you acknowledge and agree to be bound by these Terms. Should you have any questions, feel free to contact us before proceeding.

1.2 Precedence of English Version

These Terms may be translated into other languages for your convenience. However, the English version of these Terms shall prevail in the event of any conflict or inconsistency between the English version and any translation.

1.3 Related Documents

These Terms include and incorporate the following documents (collectively, “Techsuite Terms”):

• General Terms of Service (this document)
• Order Aggregator Terms
• Techsuite POS System (Point of Sale) Terms
• Techsuite Add-ons Terms
• Exhibit A: Data Processing Terms for EU Customers
• Exhibit B: Data Processing Terms for Non-EU Customers
• Exhibit C: Definitions

Each of these documents may contain additional or more specific terms that apply to particular Techsuite Services you choose to use.

2. ACCEPTANCE & EFFECTIVE DATE

2.1 Effective Date

These Terms become effective on the date the Customer (“you”) accepts them by any legally valid means (e.g., by clicking “I agree” or otherwise using Techsuite Services). Upon acceptance, these Terms constitute a binding legal agreement between you (the “Customer”) and Techsuite Enterprise Limited, a company incorporated under the laws of the United Kingdom and registered in England & Wales (Reg Number: 15655065), with a registered office at 38 Ravensbourn Apartment, 5 Central Avenue, London, UK, SW62GN. If you do not agree, you must not use Techsuite Services.

2.2 Authority to Accept

If you accept these Terms on behalf of another person or entity (such as your employer or client), you represent and warrant that:

1. You have full legal authority to bind that person or entity to these Terms;
2. You have read and understood these Terms;
3. You agree to these Terms on behalf of such person or entity.

If you do not have the legal authority to bind a third party, do not accept these Terms on its behalf.

3. SCOPE OF THESE TERMS

3.1 Governing Terms

These Terms govern the Customer’s access to and use of all Techsuite Services, including (but not limited to) the Techsuite Management Portal, Order Aggregator, Techsuite POS System (Point of Sale), Techsuite Add-ons, associated hardware, software solutions, and any future addendums. Further details about each service type may be provided in specific service terms or relevant exhibits.

3.2 No Competing Use

The Customer shall not permit any individual or entity to use Techsuite Services or resulting deliverables in a manner that directly competes with Techsuite or violates these Terms.

3.3 Affiliates

Services may also be used by the Customer’s Affiliates, provided that Techsuite grants approval. The Customer remains fully responsible for any acts or omissions of its Affiliates under these Terms.

4. TECHSUITE SERVICES

4.1 Service Access

Upon executing these Terms and completing the onboarding process (which begins only after applicable Fees are paid), the Customer gains access to the selected Techsuite Service(s). Each Techsuite Service may have additional or specialized terms, and your use of the Services is also subject to those more specific provisions.

4.2 Service Availability

Techsuite will strive to maintain availability in accordance with current service-level agreements (“SLAs”), if applicable. Such SLAs, when in place, can be requested from Techsuite or accessed online. Techsuite reserves the right to update or modify the scope of these SLAs at any time, provided that any material changes are communicated in advance where feasible.

4.3 Non-Competition

The Customer shall not permit any third party to use Techsuite Services in a way that directly or indirectly competes with Techsuite or creates a service that substantially replicates or replaces Techsuite’s core offerings.

4.4 Software-Only Offering

The Customer acknowledges and agrees that all Techsuite products, modules, and Add-Ons (including but not limited to those listed above) are digital software services only. Techsuite does not provide, sell, or lease any hardware as part of its platforms or products. The Customer is solely responsible for procuring, operating, and maintaining any hardware devices (such as kiosks, terminals, or payment readers) needed to utilize Techsuite software effectively. Techsuite disclaims any liability or responsibility for such third-party hardware.

5. ADD-ONS

5.1 Overview

Customers can obtain access to Add-ons that expand or enhance the functionality of Techsuite Services. Information about specific Add-ons is available at www.techsuite.ai or via other channels designated by Techsuite.

5.2 Fees

All Add-on fees and applicable payment terms will be included in quotes issued by Techsuite (or its Affiliates) or selected by the Customer during any self-serve onboarding process. These Terms apply to Add-ons in addition to any product-specific terms or requirements.

5.3 Examples of Add-ons

Add-ons include, but are not limited to: extra POS terminals, Techsuite Kiosk System, Techsuite Kitchen Display (KDS), payment integrations and terminals, table-side ordering, booking management modules, and supplemental features for the Techsuite Management Portal on mobile/tablet/web app.

6. TECHSUITE ACCOUNT

6.1 Credentials

The Customer must register for a Techsuite Account with unique credentials. These credentials must remain confidential, and the Customer shall immediately notify Techsuite of any suspected unauthorized use or security breach.

6.2 Accurate Information

The Customer represents and warrants that all information provided during account creation is true, complete, and up to date. The Customer is fully responsible for all activities under its Techsuite Account.

7. SERVICE UPDATES

7.1 Right to Update

Techsuite retains the right to update, remove, modify, bundle, improve, or deprecate its Services or features at any time (collectively, “Update(s)”). Updates may also involve the discontinuation of certain features that are no longer viable or broadly needed by customers.

7.2 Notice

If an Update substantially alters the Customer’s use of Techsuite Services, Techsuite will generally provide at least 30 days’ notice (via email or in-service notification), unless the Update is urgently required to address security issues or comply with legal obligations.

8. TIER PROGRAM

8.1 Tier Grouping

Techsuite reserves the right to implement a tier program that organizes certain functionalities under different pricing tiers. Each tier may include a unique set of features, usage limits, or service levels.

8.2 Notice of Tier Changes

• Techsuite will give 30 days’ notice before introducing any tier program.
• During this notice period, the Customer may select a preferred tier; otherwise, Techsuite may enroll the Customer in a tier that closely aligns with their current usage or subscription.

8.3 Functionality Adjustments

Techsuite may change, add, or remove features within each tier upon providing 30 days’ notice. If you do not agree to these changes, you may terminate or adjust your tier selection under the terms outlined in these Terms.

9. SUSPENSION OF SERVICES

9.1 Suspension Grounds

Techsuite may suspend, in whole or in part, the Customer’s access to Techsuite Services for reasons including, but not limited to:

1. Violation of these Terms or related policies;
2. Suspected or confirmed compromise of Techsuite Credentials;
3. Unlawful or fraudulent activity;
4. Outstanding invoices or arrears;
5. Failure to update billing details;
6. Force majeure events disrupting internet infrastructure;
7. Scheduled or emergency infrastructure maintenance;
8. Supplier-related outages;
9. Applicable sanctions or legal restrictions;
10. Creation of an account on behalf of an unauthorized party.

10. NON-GA SERVICES

10.1 Definition

Techsuite may offer certain Services labelled as “beta,” “pilot,” “limited release,” “developer preview,” “non-production,” or similar (“Non-GA Services”). These are experimental in nature and may not be fully supported or guaranteed.

10.2 Restrictions

Non-GA Services are provided for evaluation and “as is,” without warranties or commitments of future availability. Techsuite reserves the right to discontinue or modify Non-GA Services at any time, without liability.

11. TECHSUITE ONBOARDING SERVICES

11.1 Scope and Fees

Techsuite Onboarding Services may include setup assistance, configuration, or training. The Customer agrees to pay a Set-up Fee, if applicable, as detailed in the relevant quote or agreement. Specific onboarding tasks may be outlined in separate Statements of Work (SOWs).

11.2 Third-Party Onboarding

Where onboarding is handled by a third party, Techsuite is not responsible for that third party’s performance, timelines, or any related delays.

12. SUBSCRIPTION, TRANSACTIONAL, AND HYBRID MODELS

12.1 Scope

Techsuite Services may be offered under subscription, transactional, or hybrid fee models. Details about each model are found in the specific terms for each Techsuite Service, quote, or onboarding documentation.

12.2 Legacy Model

Customers who initially contracted under an older or “Legacy Model” business arrangement may continue under that model but remain subject to these Terms. Techsuite reserves the right to transition Legacy Models with 30 days’ notice.

12.3 Temporary Suspension of Subscription

1. The Customer may request a temporary suspension of a subscription-based service.
2. Upon Techsuite’s approval, the Customer will pay a Data Access Fee instead of the standard subscription fee, preserving access to stored data for a limited period determined by Techsuite.
3. Access to the active functionalities of the suspended service will be halted during the suspension.

12.4 Subscription Period

Techsuite offers subscription periods of 30 days or 12 months, automatically renewing unless the Customer provides notice to prevent renewal:

• 15 days notice for a 30-day subscription;
• 60 days notice for a 12-month subscription.

Failure to provide notice will result in automatic renewal under the same subscription period.

13. USER RESTRICTIONS

13.1 Prohibited Actions

The Customer agrees not to (and will not permit others to):

1. Copy, duplicate, or create derivative works of Techsuite Services;
2. Reverse engineer or decompile any part of the Services;
3. Sell, rent, lease, or sublicense the Services;
4. Use the Services for performance testing or benchmarking outside the Customer’s internal business needs;
5. Build a competing product or service using Techsuite Services;
6. Interfere with the normal operation of the Services;
7. Disclose confidential technical information that would place Techsuite Services in the public domain.

14. SERVICE ANALYTICS AND REPORTS

14.1 Limited License

Techsuite grants the Customer a non-exclusive, limited license to access and use analytics, reports, and similar outputs (“Service Analytics and Reports”) during the term of these Terms solely for internal business operations.

14.2 Prohibited Use of Reports

The Customer shall not (and will not permit any third party to):

1. Reproduce or distribute Service Analytics and Reports externally without prior written consent;
2. Sell, rent, or otherwise commercialize Service Analytics and Reports;
3. Utilize Service Analytics and Reports to develop or market competing products or services.

15. AGGREGATED DATA

15.1 Use by Techsuite

Techsuite may collect and use aggregated, anonymized data derived from the Customer’s usage of Techsuite Services for research, analytics, product improvement, and marketing purposes, provided that such data does not identify the Customer or any individual end user.

16. FEES

16.1 General

All Fees due to Techsuite or its Affiliates are non-refundable unless otherwise specified by law or stated in a written agreement. Fee amounts and currencies will be outlined in the relevant quote or during the onboarding process.

16.2 Types of Fees

• Subscription Fee: A recurring charge for ongoing service access.
• Transactional Fee: A per-transaction (or order) fee for specific services.
• Hybrid Fee: A blend of subscription plus transactional components.
• Set-Up Fee: A one-time fee for Onboarding Services.
• Data Access Fee: A fee for retaining and hosting data during a subscription suspension.

16.3 Payment Authorization

The Customer must maintain an active payment method on file and authorise Techsuite (or its appointed third-party processor) to charge any Fees due. The Customer agrees to cooperate with third parties engaged by Techsuite for fee collection.

17. CHANGES TO FEES

17.1 Notice of Fee Changes

Techsuite may adjust Fees or introduce new ones by providing 30 days’ notice. Continued use of the Services after the notice period indicates acceptance of these changes.

18. INVOICING AND PAYMENT TERMS

18.1 Accurate Information

The Customer must supply complete and accurate billing details—such as legal name, address, contact information, and valid tax ID (if applicable). Failure to do so may result in service suspension or termination.

18.2 Invoice Disputes

The Customer must dispute any invoice within 10 calendar days of receipt by contacting Techsuite support. Otherwise, the invoice is deemed accepted. Techsuite will promptly review disputes and make corrections if necessary.

19. INTEREST & LATE PAYMENTS

19.1 Interest Rate

Overdue amounts may accrue interest at 8% per annum or the maximum permitted by law (whichever is higher), from the invoice due date until paid in full.

19.2 Debt Collection

Techsuite may engage a collection agency or legal service to recover unpaid fees. Any associated costs, damages, or losses caused by late payment may be charged to the Customer, to the extent allowed by law.

20. TAXES

20.1 Tax Responsibility

Unless otherwise stated, all Fees exclude any direct or indirect taxes. The Customer is responsible for remitting any applicable taxes to the relevant authorities and ensuring compliance with tax laws in its jurisdiction.

21. TECHNICAL SUPPORT

21.1 Support Availability

Techsuite provides support through channels listed at www.techsuite.ai or otherwise communicated to the Customer. Support hours or availability may vary by region. Techsuite reserves the right to modify support offerings or introduce paid support tiers.

22. COOPERATION

22.1 Customer Obligations

The Customer shall promptly provide all required cooperation, data, and access needed for Techsuite to fulfill its responsibilities. The Customer warrants the accuracy of all information and that it has secured necessary rights and consents to share data.

23. NETWORK REQUIREMENTS

23.1 Customer Responsibility

The Customer is solely responsible for ensuring its network, systems, and internet connections meet Techsuite’s minimum technical specifications. Techsuite is not liable for performance issues arising from inadequate Customer infrastructure.

24. CUSTOMER PERSONAL DATA

24.1 Data Processor/Controller Roles

• Techsuite acts as a Data Processor when processing personal data on the Customer’s behalf.
• For Customers in the EU/UK, Exhibit A (Data Processing Terms for EU Customers) applies.
• For Non-EU Customers, Exhibit B (Data Processing Terms for Non-EU Customers) applies.

24.2 Legal Basis and Consents

The Customer represents that it has obtained all necessary consents and lawful bases for collecting and transferring personal data to Techsuite, ensuring compliance with applicable data protection laws.

24.3 Privacy Notice

Techsuite’s privacy notice and cookie policy at www.techsuite.ai form part of these Terms. Techsuite may audit the Customer’s data practices to confirm compliance with data protection requirements.

25. CHANNEL DATA

25.1 Third-Party Channels

In certain cases, the Customer may receive data (“Channel Data”) from third-party delivery channels or online ordering platforms. Techsuite processes this Channel Data per the channel’s instructions and the Customer’s arrangement with the channel.

25.2 Customer Obligations

The Customer is responsible for managing and handling Channel Data in accordance with any agreements and privacy laws. Techsuite shall not be liable for misuse or noncompliance resulting from the Customer’s failure to handle Channel Data properly.

26. NO ENDORSEMENT

26.1 Third-Party Services

Techsuite does not endorse or assume any responsibility for third-party websites, services, or products, even if they are accessible through Techsuite Services. Any transactions or interactions between the Customer and such third parties are solely at the Customer’s risk.

27. NON-EXCLUSIVE RELATIONSHIP

27.1 Right to Contract with Others

These Terms are non-exclusive. Both Techsuite and the Customer may enter into similar agreements or arrangements with other parties, provided they do not breach any obligations set forth in these Terms.

28. TRADEMARKS

28.1 Limited License

Each party grants the other a limited, non-exclusive, royalty-free license to display and use its trademarks, logos, and service marks (“Trademarks”) during the Term for the purpose of carrying out these Terms. Proper branding guidelines must be observed at all times.

28.2 No Ownership Transfer

All goodwill from such use inures to the benefit of the Trademark owner. Neither party shall register, claim ownership of, or use any confusingly similar mark to the other party’s Trademarks.

29. INTELLECTUAL PROPERTY

29.1 Ownership

All Intellectual Property rights, including patents, copyrights, trade secrets, and know-how, remain the exclusive property of the respective party that owned them prior to or independently from these Terms. Nothing herein constitutes a transfer of such ownership.

30. CONFIDENTIALITY

30.1 Obligations

Each party receiving (“Recipient”) any Confidential Information from the disclosing party (“Discloser”) shall maintain the confidentiality of such information and use it solely for the purpose of fulfilling its obligations under these Terms.

30.2 Return or Destruction

Upon termination or at the Discloser’s request, the Recipient shall promptly return or securely destroy all Confidential Information. Limited retention may be allowed if required by law, subject to ongoing confidentiality obligations.

31. PUBLICITY

31.1 Mutual Public Announcements

Neither party may issue a formal press release or public statement regarding this relationship without the other’s prior written consent, except when required by law. However, the Customer grants Techsuite permission to include the Customer’s name or logo in marketing materials or case studies, provided such references are factually accurate.

32. INSURANCE

32.1 Coverage

Both parties represent and warrant that they maintain all required insurance policies (including, where applicable, professional liability, cyber insurance, and general liability policies) necessary to cover their risks and obligations under these Terms.

33. REPRESENTATIONS AND WARRANTIES

33.1 Mutual Warranties

Each party represents and warrants that:

1. It has full authority to enter into and perform under these Terms;
2. It is duly incorporated or organized, validly existing, and in good standing;
3. It will comply with all applicable laws and regulations;
4. Its materials, data, or content do not infringe on any third-party rights;
5. No additional consents or authorizations are needed to fulfill these Terms.

34. DISCLAIMER

34.1 As-Is Basis

Except as explicitly stated, Techsuite Services, Onboarding Services, and any Non-GA Services are provided “as is” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

35. LIMITATION OF LIABILITY

35.1 Exclusion of Certain Damages

Except for liabilities arising from either party’s indemnification obligations or willful misconduct, neither party is liable for indirect, incidental, punitive, or consequential damages—such as lost profits or business interruptions—even if advised of the possibility of such damages.

35.2 Liability Cap

1. The total cumulative liability of Techsuite under these Terms is capped at £500 (or local currency equivalent).
2. The total cumulative liability of the Customer is capped at £1,000 (or local currency equivalent).
3. Techsuite’s total liability for indemnification obligations shall not exceed £1,000 (or local currency equivalent).

36. INDEMNIFICATION

36.1 From Customer

The Customer agrees to indemnify and hold harmless Techsuite, its Affiliates, and their officers, directors, employees, and agents from any third-party claims, damages, or losses arising out of:

1. Customer’s or its Affiliates’ willful misconduct;
2. Customer’s breach of any representation or warranty;
3. Intellectual property infringement claims based on Customer-provided materials;
4. Violations of laws or regulations by the Customer;
5. Product quality or delivery issues for goods sold or services rendered through Techsuite.

36.2 From Techsuite

Techsuite agrees to indemnify and hold harmless the Customer and its Affiliates from third-party claims arising from:

1. Techsuite’s willful misconduct or gross negligence;
2. Alleged infringement of intellectual property by Techsuite’s proprietary technology, except where caused by the Customer’s modifications or combinations not authorized by Techsuite.

36.3 Procedure

The indemnified party must promptly notify the indemnifying party of any claim, allow the indemnifying party to assume defense, and provide reasonable cooperation in defense or settlement activities.

37. GOVERNING LAW AND DISPUTE RESOLUTION

37.1 Governing Law

These Terms and any disputes arising under or in connection with them will be governed by the laws of England and Wales, without regard to conflict-of-law principles.

37.2 Venue

If any dispute cannot be resolved amicably, it shall be submitted to the courts of England and Wales, unless both parties agree to an alternative dispute resolution method.

38. TERM AND TERMINATION

38.1 Scope

These Terms apply for the entire duration of the contractual relationship between Techsuite and the Customer. Reference Section 12.4 for subscription auto-renewal cancellation details.

38.2 Term

These Terms are in effect from the Effective Date until terminated by either party in accordance with the provisions herein.

38.3 Termination by Either Party

Either party may terminate these Terms immediately if the other party:

1. Engages in conduct that materially harms the terminating party’s brand or reputation;
2. Breaches any warranty or significant obligation and fails to cure within a reasonable period;
3. Participates in fraudulent or illegal activities.

38.4 Termination for Convenience

1. The Customer may terminate for convenience with 90 days’ written notice, subject to any outstanding fee commitments.
2. Techsuite may terminate for convenience at any time by giving written notice, without incurring liability other than refunding any unused prepaid fees if required by law or stated in a separate agreement.

38.5 Effect of Termination

Upon termination or expiration of these Terms, Techsuite may immediately revoke the Customer’s access to the Services and any related data, unless otherwise specified. The Customer shall remain responsible for all accrued fees and any other obligations incurred prior to termination.

39. CHANGES TO THESE TERMS

39.1 Amendments

Techsuite reserves the right to amend or update these Terms for valid reasons (such as legal compliance, feature changes, or security updates). Material changes will generally take effect 30 days after notice, except where immediate effect is required to comply with law or address a security risk.

40. GENERAL PROVISIONS

40.1 Survival

All obligations regarding payment, confidentiality, indemnification, and liability limits survive the expiration or termination of these Terms.

40.2 Compliance with Laws

The Customer must at all times comply with applicable laws and regulations (e.g., data protection, anti-money laundering, consumer protection, tax, health and safety). The Customer is responsible for ensuring that any goods or services offered via Techsuite comply with all relevant labelling, allergen, or alcoholic beverage regulations, if applicable.

40.3 Notices

• Notices to Techsuite: info@techsuite.ai
• Notices to the Customer: The email address associated with the Techsuite Account or the billing contact.

Notice periods are measured in calendar days.

40.4 Waiver

No waiver of any provision will be effective unless made in writing. A party’s failure to assert any right or provision under these Terms is not a waiver of that right or provision.

40.5 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be deemed severed, and the remainder of the Terms will remain in full force. The parties agree to replace the invalid provision with one that closely matches the original intent.

40.6 Force Majeure

A party shall not be liable for delays or failures caused by events beyond its reasonable control (e.g., natural disasters, strikes, internet outages). The affected party must promptly notify the other party and use commercially reasonable efforts to resume performance.

40.7 Assignment

1. The Customer shall not assign or transfer any rights or obligations under these Terms without Techsuite’s prior written consent.
2. Techsuite may assign or transfer its rights or obligations under these Terms to an Affiliate or third party without notice.

40.8 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, or agency relationship between the parties. Each party remains an independent contractor, solely responsible for its own employees and business practices.

40.9 Entire Agreement

These Terms, along with the documents incorporated by reference, constitute the entire agreement between the parties and supersede any prior agreements or representations (oral or written) regarding the subject matter.

40.10 No Third-Party Beneficiaries

These Terms do not create any rights for third parties who are not parties to this agreement.

40.11 Precedence of Documents

If there is any inconsistency between these General Terms and any specific terms for a Techsuite Service, the specific terms will control to the extent of the conflict.

TECHSUITE ORDER AGGREGATOR TERMS

1. INTRODUCTION

1.1 Scope

These Techsuite Order Aggregator Terms (the “Aggregator Terms”) govern the Customer’s access to and use of the Techsuite Order Aggregator solution (the “Order Aggregator”). The Order Aggregator is designed to centralize and manage orders received from third-party online ordering apps or systems (collectively, “Third-Party Ordering Channels”).

1.2 Applicability

These Aggregator Terms are an integral part of the Techsuite Terms of Service (the “General Terms”). In the event of any conflict between these Aggregator Terms and the General Terms, these Aggregator Terms shall control solely with respect to the Order Aggregator. Unless otherwise stated, all undefined, capitalized terms have the meanings given in Exhibit C of the General Terms.

2. ACCESS AND USE

2.1 License Grant

Subject to these Aggregator Terms and the General Terms, Techsuite grants the Customer a non-exclusive, non-transferable, revocable license to access and use the Order Aggregator for the Customer’s internal business operations during the Term. This includes the right to:

1. Receive incoming orders from Third-Party Ordering Channels (e.g., delivery apps, online ordering platforms) via Techsuite’s integrations;
2. View and manage these orders in a centralized location (the “Techsuite Portal” or, if applicable, the “Techsuite POS System”);
3. Accept or reject orders, update order statuses, and transmit order-related data to a third-party POS system or the Techsuite POS System.

Any software component of the Order Aggregator is licensed, not sold, and remains the property of Techsuite or its licensors.

2.2 Credentials and Security

The Customer must maintain the confidentiality of any login credentials (usernames, API keys, passwords) for the Order Aggregator. The Customer is fully responsible for any activities or transactions taking place under its account(s). Unauthorized access or breach of security must be reported to Techsuite immediately.

2.3 Permitted Use

The Customer agrees to use the Order Aggregator in accordance with all applicable laws, including data protection and consumer protection laws. Use of the Order Aggregator for unlawful purposes, fraudulent activity, or actions contrary to Techsuite’s instructions is strictly prohibited.

3. FEES AND PAYMENT

3.1 Aggregator Fees

Depending on the Customer’s subscription tier or agreement, Techsuite may charge fees (e.g., subscription, transactional, hybrid) for use of the Order Aggregator. Such fees are outlined in the relevant Order Form, Quote, or any other written agreement between the parties.

3.2 Invoicing and Billing

All fees incurred under these Aggregator Terms shall be paid according to the payment and invoicing provisions in the General Terms. Techsuite may suspend or terminate the Customer’s access to the Order Aggregator for unpaid invoices or other violations as described in the General Terms.

4. THIRD-PARTY ORDERING CHANNELS

4.1 Relationship with Third Parties

The Customer acknowledges that its direct contract and agreement with each Third-Party Ordering Channel (e.g., a food delivery app or online platform) is separate from its agreement with Techsuite. Techsuite is not a party to the agreement between the Customer and the Third-Party Ordering Channel. Techsuite merely provides the technology that integrates orders from these channels.

4.2 No Endorsement or Liability

Techsuite does not endorse or assume responsibility for the content, pricing, or accuracy of any listings, menus, or advertisements on Third-Party Ordering Channels. The Customer remains fully liable for fulfilling orders, issuing refunds, and ensuring compliance with the terms and conditions of each Third-Party Ordering Channel.

4.3 Data Synchronization

Orders accepted or rejected via the Order Aggregator will reflect the Customer’s decisions. Techsuite is not responsible for any discrepancies arising from data synchronization issues, delayed data transfers, or system outages in the Third-Party Ordering Channels or the Customer’s POS system.

5. ORDER MANAGEMENT AND INTEGRATIONS

5.1 Centralized Order Management

The Customer can view, accept, or reject orders consolidated in the Techsuite Portal. If the Customer has its own third-party POS system integrated with Techsuite, orders may be automatically routed or synchronized to that system. Alternatively, if the Customer is also a subscriber to the Techsuite POS System, orders may appear directly within that platform.

5.2 Integrations with Third-Party POS

Where the Order Aggregator integrates with a third-party POS system (not owned by Techsuite), the Customer is responsible for maintaining a valid license or subscription to that POS. Techsuite shall not be liable for any downtime, errors, or incompatibilities caused by third-party systems outside Techsuite’s reasonable control.

5.3 Configuration and Maintenance

The Customer is responsible for configuring and maintaining the integration settings (e.g., API keys, mapping of menu items, store locations). Techsuite may provide support or documentation to assist but is not responsible for incorrect configurations made by the Customer.

6. CUSTOMER OBLIGATIONS

6.1 Compliance with Laws and Channel Policies

The Customer shall ensure that any products, menus, or services offered via the Third-Party Ordering Channels comply with all applicable laws, regulations, and channel policies (e.g., age restrictions for alcoholic beverages, allergen labeling, or local health codes). Techsuite does not verify Customer’s compliance nor does it assume liability for any violation of such regulations or policies.

6.2 Accurate Data

The Customer warrants that any data (e.g., product details, pricing, store hours) provided to Techsuite or displayed via Third-Party Ordering Channels is accurate and up to date. Techsuite is not responsible for losses arising from inaccurate or incomplete information furnished by the Customer.

6.3 Order Fulfillment and Refunds

All order fulfillment, customer support, and refund policies are solely the Customer’s responsibility, unless otherwise agreed in writing with the Third-Party Ordering Channel. Techsuite is not liable for the Customer’s failure to fulfill orders promptly or address customer complaints.

7. SERVICE LEVELS AND SUPPORT

7.1 Service Availability

Techsuite aims to provide reliable access to the Order Aggregator, subject to any service-level agreements (SLAs) referenced in the General Terms or related documentation. Techsuite reserves the right to update or modify the Order Aggregator as needed, provided that any material changes shall be communicated according to the notice provisions in the General Terms.

7.2 Support Services

Techsuite may offer customer support for issues relating to the Order Aggregator, which may include troubleshooting integrations and providing best practices. The scope and availability of support (and any associated fees) are outlined in the General Terms or Techsuite’s support policy.

7.3 Updates and Modifications

Techsuite may regularly release updates or improvements to the Order Aggregator. Some updates may be implemented without prior notice if they are non-material; material updates that could significantly affect the Customer’s use of the aggregator shall follow the update or modification process in the General Terms.

8. OWNERSHIP AND INTELLECTUAL PROPERTY

8.1 Techsuite Intellectual Property

All rights, title, and interest in and to the Order Aggregator, including any associated software, interfaces, or documentation, remain the exclusive property of Techsuite or its licensors. The Customer acquires no ownership interest by using the Order Aggregator.

8.2 Feedback

If the Customer provides Techsuite with any suggestions or feedback regarding improvements or new features of the Order Aggregator, Techsuite may freely use and integrate such feedback without any obligation to the Customer.

9. WARRANTIES AND DISCLAIMERS

9.1 Warranties

Techsuite provides the Order Aggregator on an “as is” and “as available” basis. All express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement, are disclaimed to the fullest extent permitted by law.

9.2 Third-Party Channels and Systems

Techsuite makes no warranty regarding the accuracy, reliability, or availability of any data or functionality provided by Third-Party Ordering Channels or third-party POS systems. The Customer is responsible for compliance with all third-party terms and policies.

9.3 Hardware Disclaimer

Techsuite is a software provider only and does not supply or guarantee any hardware used in conjunction with the Order Aggregator. The Customer is solely responsible for acquiring, operating, and maintaining any kiosks, tablets, terminals, or other hardware devices needed to run the Order Aggregator. Techsuite disclaims all liability for any hardware malfunctions, compatibility issues, or losses arising from the Customer’s use of third-party hardware. Any warranties or responsibilities regarding such hardware are determined solely by the hardware manufacturer or vendor.

10. LIMITATION OF LIABILITY

10.1 Scope

The limitation of liability provisions in the General Terms also apply to the Order Aggregator. Techsuite shall not be liable for any indirect, punitive, incidental, or consequential damages arising out of or related to the Customer’s use or inability to use the Order Aggregator.

10.2 Cumulative Liability

Subject to applicable law, Techsuite’s total cumulative liability under these Aggregator Terms will not exceed the amounts stated in the General Terms or, if none stated, the fees paid by the Customer for the Order Aggregator during the preceding twelve (12) months.

11. TERM AND TERMINATION

11.1 Term

These Aggregator Terms continue for as long as the Customer uses the Order Aggregator or until terminated in accordance with the General Terms. The Customer’s access to the Order Aggregator is contingent upon timely payment of any associated fees.

11.2 Termination

Either party may terminate the Customer’s access to the Order Aggregator pursuant to the termination provisions in the General Terms. Upon termination, the Customer must immediately cease using the Order Aggregator and shall remain liable for any accrued fees.

11.3 Effect of Termination

Termination of the Aggregator Terms or the General Terms automatically terminates the Customer’s right to use the Order Aggregator. Techsuite will cease providing aggregator-related services and may delete or render inaccessible any consolidated order data, subject to any data retention policies outlined in the General Terms.

12. MISCELLANEOUS

12.1 Reference to the General Terms

These Aggregator Terms form an integral part of the General Terms. All provisions of the General Terms (including indemnification, confidentiality, governing law, and dispute resolution) apply to the Order Aggregator.

12.2 Amendments

Techsuite may amend or modify these Aggregator Terms following the same amendment procedure set out in the General Terms. Material changes will be communicated in accordance with the notice provisions stated in the General Terms.

12.3 Capitalized Terms

Any capitalized terms not otherwise defined in these Aggregator Terms shall have the meaning assigned in Exhibit C of the General Terms or the definitions within the Techsuite Terms of Service.

By continuing to use the Techsuite Order Aggregator, the Customer acknowledges and agrees to these Order Aggregator Terms, which, together with the General Terms, govern the Customer’s access to and use of the Techsuite Order Aggregator.

TECHSUITE POINT OF SALE (POS) TERMS

1. INTRODUCTION

1.1 Scope
These Techsuite Point of Sale (“POS”) Terms (the “POS Terms”) govern the Customer’s access to and use of Techsuite’s POS solution, including any software, firmware, or hardware integrations provided by Techsuite (the “Techsuite POS System”). These POS Terms are an integral part of the General Terms between Customer and Techsuite. In the event of a conflict between these POS Terms and the General Terms, these POS Terms will control solely with respect to the specific functionalities of the Techsuite POS System.

1.2 Applicability

The Techsuite POS System is designed to facilitate point-of-sale transactions, order management, and related functionalities, including but not limited to various modules such as Take Order, Order Management, Kitchen Display, Availability Management, Staff Time Clock, Manage Till, Table Map, and Customer List. Some of these modules synchronize automatically with the Techsuite Web Portal. Details about each module’s functionality are available in Techsuite’s Documentation.

Any additional modules, features, or hardware add-ons (e.g., card readers, receipt printers, tablets) are governed by these POS Terms, the General Terms, and any applicable hardware or software license agreements.

2. ACCESS AND USE

2.1 License Grant

Subject to these POS Terms and the General Terms, Techsuite grants the Customer a non-exclusive, non-transferable, revocable, subscription-based license to access and use the Techsuite POS System for the Customer’s internal business operations during the Term.

For the purpose of these POS Terms, each instance of the Techsuite POS System operating on a web app, iOS app, or Android app constitutes one “terminal.” The subscription tier determines the number of terminals the Customer may use under this subscription the Customer chooses (monthly or annual payment), or otherwise set forth in any relevant Order Form, Quote, or other written agreement.

Any software component of the Techsuite POS System is licensed, not sold, and remains the property of Techsuite or its licensors. The Customer’s use is strictly limited to the scope of the subscription purchased and does not grant any ownership interest in the underlying software or associated Intellectual Property.

2.2 Credentials and Security
The Customer must ensure that unique credentials (e.g., usernames and passwords) for the Techsuite POS System are securely managed, and that only authorized personnel access the POS. The Customer is fully responsible for all actions taken under its Techsuite POS System account(s).

2.3 Permitted Use
The Customer agrees to use the Techsuite POS System solely to process valid, lawful transactions and manage sales orders or inventory records. Any use of the Techsuite POS System that is fraudulent, unlawful, or contrary to Techsuite’s acceptable use policies is strictly prohibited.

3. FEES AND PAYMENT

3.1 POS Fees
Access to and use of the Techsuite POS System may require payment of subscription, transactional, or hybrid fees as outlined in the General Terms or in a separate quote or fee schedule provided to the Customer.

3.2 Invoicing and Billing
The Customer shall pay all fees associated with the Techsuite POS System in accordance with the Fees, Payment Terms, and Invoicing provisions stated in the General Terms. Techsuite may suspend or terminate the Customer’s access to the POS System for unpaid invoices or other violations as set forth in the General Terms.

4. CUSTOMER OBLIGATIONS

4.1 Implementation and Configuration
The Customer is responsible for properly setting up, configuring, and maintaining the Techsuite POS System, including connectivity, integration with payment providers, and ensuring compatible hardware is in place.

4.2 Transaction Data
The Customer must ensure that any transaction data or Customer Personal Data processed through the Techsuite POS System is lawfully collected and managed in compliance with all applicable data protection and privacy laws, including GDPR/UK GDPR if relevant.

4.3 Compliance with Laws
The Customer is solely responsible for ensuring that its use of the Techsuite POS System complies with all applicable local, state, national, and international laws and regulations, including but not limited to consumer protection laws, tax obligations, and payment industry rules (e.g., PCI-DSS compliance, if applicable).

5. SERVICE LEVELS AND SUPPORT

5.1 Service Availability
Techsuite will make reasonable efforts to provide the Customer with access to the Techsuite POS System consistent with the service availability or SLAs stated in the General Terms or any applicable documentation.

5.2 Support Services
Techsuite may offer support services (e.g., troubleshooting, updates) for the Techsuite POS System. The scope and availability of such support are governed by the General Terms or any support policies published by Techsuite.

5.3 Updates and Modifications
Techsuite reserves the right to update, improve, or modify the Techsuite POS System at any time. Where such changes materially affect the Customer’s use of the POS, Techsuite will provide notice in accordance with the update or modification provisions stated in the General Terms.

6. OWNERSHIP AND INTELLECTUAL PROPERTY

6.1 Techsuite Intellectual Property
All rights, title, and interest (including Intellectual Property Rights) in and to the Techsuite POS System, including any documentation, software, firmware, or hardware design, remain the exclusive property of Techsuite or its licensors. The Customer’s use of the Techsuite POS System does not grant or transfer any ownership rights.

6.2 Feedback
If the Customer provides any suggestions, feedback, or ideas (“Feedback”) regarding improvements or new features of the Techsuite POS System, Techsuite may freely use, modify, and incorporate that Feedback without any obligation to the Customer.

7. WARRANTIES AND DISCLAIMERS

7.1 Warranties
Techsuite provides the Techsuite POS System “as is” and “as available,” and any warranties (express or implied) are subject to the disclaimers stated in the General Terms. Techsuite does not guarantee uninterrupted or error-free operation of the POS.

7.2 Disclaimers
Except where prohibited by law, Techsuite disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement with respect to the Techsuite POS System. Techsuite is not responsible for hardware malfunctions, third-party integrations, or network connectivity issues beyond its reasonable control.

8. LIMITATION OF LIABILITY

8.1 Scope
The limitation of liability provisions set forth in the General Terms also apply to the Techsuite POS System. In no event shall Techsuite be liable for indirect, special, consequential, or punitive damages arising from the Customer’s use or inability to use the Techsuite POS System.

8.2 Cumulative Liability
Subject to applicable law, Techsuite’s total cumulative liability (including indemnification obligations) for the Techsuite POS System shall not exceed the amounts specified in the General Terms.

9. TERM AND TERMINATION

9.1 Term
These POS Terms will remain in effect for as long as the Customer continues to use the Techsuite POS System or until terminated in accordance with the General Terms.

9.2 Termination
Either party may terminate access to the Techsuite POS System in accordance with the termination provisions set out in the General Terms. Upon termination, the Customer must immediately cease all use of the Techsuite POS System.

9.3 Effect of Termination
Termination of the Customer’s access to the Techsuite POS System shall not relieve the Customer of its obligations to pay all fees accrued prior to such termination, nor any other obligations that by their nature extend beyond termination. The Customer’s data retention or deletion rights and obligations shall follow the process described in the General Terms.

10. MISCELLANEOUS

10.1 Reference to the General Terms
These POS Terms are integral and subject to the General Terms. All provisions of the General Terms (including but not limited to indemnification, confidentiality, governing law, dispute resolution) apply to the Customer’s use of the Techsuite POS System.

10.2 Amendments
Techsuite may amend or modify these POS Terms pursuant to the same amendment process set out in the General Terms. Material changes will be communicated to the Customer in accordance with the notice provisions in the General Terms.

TECHSUITE ADD-ONS TERMS

1. INTRODUCTION

1.1 Scope

These Techsuite Add-Ons Terms (the “Add-Ons Terms”) apply to the Customer’s access to and use of Techsuite Add-Ons, which are additional modules, features, or devices connected to Techsuite Services. Such Add-Ons include, but are not limited to:

• Kiosks
• KDS
• POS Extra Terminal
• Payment Terminal
• Online Ordering Ccounts
  

These Add-Ons Terms form an integral part of the Techsuite Terms of Service (the “General Terms”). In the event of any conflict between these Add-Ons Terms and the General Terms, these Add-Ons Terms control solely with respect to the Add-Ons in question. Unless otherwise indicated, all capitalized terms used herein have the meanings set forth in Exhibit C of the General Terms.

2. ACCESS AND USE

2.1 License Grant

Subject to these Add-Ons Terms and the General Terms, Techsuite grants the Customer a non-exclusive, non-transferable, revocable right to access and use each Add-On for the Customer’s internal business operations during the Term. For Add-Ons that operate “per terminal” (e.g., Kiosks, KDS, POS Extra Terminal), each instance of that device or software counts as one terminal under the Customer’s subscription or fee schedule.

2.2 Configuration and Installation

The Customer is responsible for configuring and maintaining each Add-On, including networking, hardware, and any integration with other Techsuite Services or third-party systems. Techsuite may provide guidelines or Documentation to assist with installation and best practices.

2.3 Permitted Use

The Customer agrees to use each Add-On solely for lawful, authorized purposes, following (a) these Add-Ons Terms, (b) the General Terms, and (c) any additional guidelines or Documentation from Techsuite. Techsuite reserves the right to suspend or terminate access to an Add-On if the Customer breaches these obligations or misuses the Add-On.

3. FEES AND PAYMENT

3.1 Add-On Fees

Fees for each Add-On are determined based on the Customer’s selected subscription tier, the number of terminals or devices utilized, transactional volume, or other applicable usage-based metrics. Add-On Fees may vary according to the specific plan or package selected by the Customer, as detailed in the applicable Order Form, Quote, or other written agreement with Techsuite.

Examples of fee structures may include, but are not limited to:

• Kiosks: Fees charged per kiosk terminal, depending on the number of terminals allowed within the Customer’s subscription plan.
  
• KDS (Kitchen Display System): Fees charged per KDS terminal, subject to the Customer’s subscription allowances.
  
• POS Extra Terminal: Fees applied per additional POS terminal utilized beyond the number included in the Customer’s base subscription.
  
• Payment Terminal: Transactional fees based on payment volume and card type (e.g., a percentage or fixed fee per transaction), as specified in the applicable agreement.
  
• Online Ordering: Fees determined based on monthly order volume, with varying pricing tiers set out in the Customer’s Order Form or agreement.
  

Techsuite reserves the right to update or adjust these fees in accordance with the notification and amendment provisions outlined in the General Terms. Specific fees and conditions applicable to each Add-On will be explicitly detailed in the Customer’s subscription documentation.

3.2 Invoicing and Billing

Unless stated otherwise, the Customer’s use of each Add-On is billed monthly or annually (in accordance with the Customer’s chosen subscription model). Any per-terminal or usage-based fees (e.g., Payment Terminal transactions, Online Ordering order caps) are billed based on the metrics and rates agreed upon in the applicable Order Form. The Customer must pay all Fees in accordance with the payment schedule set out in the General Terms.

3.3 Overages and Upgrades

If the Customer’s usage exceeds any stated caps (for instance, surpassing the 200 or 800 monthly orders tier for Online Ordering), Techsuite may apply overage charges or automatically upgrade the Customer to a higher tier. The specifics of any overage charges or tier upgrades are defined in the Order Form, Quote, or relevant usage policy.

4. CUSTOMER OBLIGATIONS

4.1 Proper Usage and Configuration

The Customer is solely responsible for the deployment and ongoing maintenance of each Add-On, including ensuring adequate power, network infrastructure, and compliance with local regulations. Any environment or infrastructure modifications required to maintain functionality are at the Customer’s expense.

4.2 Limitations and Restrictions

Each Add-On is intended for the Customer’s internal business operations and must not be altered, re-engineered, or used beyond the scope permitted by Techsuite. Payment Terminals must be used solely for lawful payment processing, and the Customer must comply with all payment industry standards (e.g., PCI-DSS) where applicable.

4.3 Data and Order Management

Where applicable (e.g., with Online Ordering tiers), the Customer must ensure that order data and any Customer Personal Data processed via the Add-On is accurate, lawful, and up to date, consistent with the Customer’s obligations under the General Terms and data protection laws.

5. SERVICE LEVELS AND SUPPORT

5.1 Service Availability

Techsuite endeavors to provide reliable access to Add-Ons in line with any service-level commitments or SLAs referenced in the General Terms. However, device-based Add-Ons (e.g., Kiosks, KDS) may rely on consistent power or internet connectivity to function properly.

5.2 Updates and Modifications

Techsuite may release firmware, software patches, or improvements to any Add-On. The Customer agrees to implement such updates promptly to maintain optimal performance and security. Techsuite reserves the right to modify or discontinue any Add-On in accordance with the General Terms, subject to providing notice for material changes.

5.3 Support Services

Techsuite may offer support for device replacements, troubleshooting, or usage guidance in accordance with any support policy or Order Form. If the Customer damages hardware due to misuse or alteration without authorization, Techsuite may charge additional fees for repairs or replacements.

6. WARRANTIES AND DISCLAIMERS

6.1 Warranty

Techsuite provides the Add-Ons on an “as is” and “as available” basis. Except as expressly required by law, Techsuite disclaims any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any separate hardware warranties (if applicable) are governed by the manufacturer’s documentation or a separate agreement.

6.2 No Liability for Third-Party Services

Where an Add-On integrates with a third-party service (e.g., payment gateway, online ordering platform), Techsuite is not responsible for the availability or accuracy of that third-party service. The Customer must maintain any necessary contracts or subscriptions with external providers.

7. TERM AND TERMINATION

7.1 Duration

Unless otherwise specified, the license to use each Add-On is co-terminous with the broader Term stated in the General Terms. If the Customer’s main subscription expires or terminates, the right to use the Add-Ons also terminates.

7.2 Termination

Either party may terminate the Customer’s access to an Add-On in accordance with the termination provisions of the General Terms or the relevant Order Form. The Customer must cease using the Add-On and, where applicable, return any hardware if so required.

7.3 Effect of Termination

Upon termination or expiration, Techsuite may disable the Customer’s access to the Add-On. Any data or configurations associated with the Add-On may be retained or deleted according to Techsuite’s data retention policy and the General Terms. The Customer remains liable for any unpaid Fees accrued before termination.

8. MISCELLANEOUS

8.1 Reference to the General Terms

These Add-Ons Terms form an integral part of the General Terms. All provisions of the General Terms (including, but not limited to, indemnification, confidentiality, governing law, and dispute resolution) apply to the Add-Ons.

8.2 Amendments

Techsuite may amend or modify these Add-Ons Terms under the same process set forth in the General Terms. Material changes will be communicated in advance where feasible.

8.3 Capitalized Terms

All undefined, capitalized terms used in these Add-Ons Terms have the meaning set forth in Exhibit C of the General Terms.

EXHIBIT A: DATA PROCESSING TERMS FOR EU CUSTOMERS

1. INTRODUCTION

1.1 Purpose

These Data Processing Terms for EU Customers (“Exhibit”) supplement and form part of the Techsuite Terms of Service (the “Terms”). They govern how Techsuite Enterprise Limited (“Techsuite,” “we,” “us,” or “Processor”) processes Customer Personal Data from Customers located in the European Economic Area (EEA) or the United Kingdom (UK). In particular, these obligations apply whenever Customers use any Techsuite solutions, including (but not limited to): Techsuite Management Portal, Order Aggregator, Techsuite POS System (Point of Sale), Techsuite Add-ons, Integrations with third-party providers, Associated hardware solutions (e.g., tablets, terminals), Any other Techsuite Services on mobile apps or web apps.

Any undefined capitalized terms in this Exhibit shall have the meaning set forth in the Terms or Exhibit C.

2. SCOPE

2.1 Services Covered

This Exhibit applies to the Processing of Personal Data under EU or UK data protection law in connection with the Techsuite solutions listed in Section 1.1. Such solutions may facilitate activities like online ordering, aggregator integrations, dispatch/logistics, POS transactions, loyalty programs, and other features made available by Techsuite.

2.2 Territorial Application

This Exhibit is specifically designed to ensure compliance with the EU General Data Protection Regulation (GDPR) (and, where applicable, the UK GDPR). It applies where (a) the Customer is established in the EEA or the UK, or (b) Techsuite Processes Personal Data that is otherwise subject to EU or UK data protection laws.

3. ROLES OF THE PARTIES

3.1 Techsuite as Processor

For the Processing of Personal Data covered by this Exhibit, Techsuite acts as a Processor on behalf of the Customer. Techsuite only Processes such Personal Data in accordance with the Customer’s documented instructions, as outlined in the Terms and this Exhibit.

3.2 Customer as Controller

The Customer serves as the Controller, determining the purposes and means of Processing Personal Data that is handled through Techsuite’s solutions. The Customer remains responsible for ensuring that it has a lawful basis for Processing and that all Data Subjects’ rights are protected.

4. DATA PROTECTION LAWS

4.1 Compliance

Both Techsuite and the Customer shall comply with all applicable data protection laws, including the GDPR or UK GDPR (as relevant). Neither party shall perform any act that places the other in breach of those laws.

4.2 Customer Warranties

By using Techsuite solutions, the Customer warrants that:

1. It has obtained all necessary consents and provided all required notices to Data Subjects, enabling Techsuite to lawfully process the Personal Data as per the Terms;
2. Its instructions to Techsuite regarding Personal Data Processing do not contravene the GDPR, UK GDPR, or any other applicable laws;
3. All Personal Data has been collected and transferred to Techsuite lawfully, and may be stored or processed for the stated purposes without violating Data Subjects’ rights.

4.3 Techsuite’s Duty to Inform

If Techsuite reasonably believes the Customer’s Processing instructions infringe applicable data protection laws, it shall promptly notify the Customer in writing. Techsuite may suspend Processing until the legality of the instructions is clarified.

5. REPRESENTATIONS & WARRANTIES

5.1 By Customer

The Customer represents and warrants that it possesses a valid legal basis (e.g., consent, contractual necessity, legitimate interest) to share Personal Data with Techsuite for performance of the Techsuite solutions, and that no part of its Data Subjects’ data or its method of collecting Personal Data infringes Data Protection Laws.

5.2 By Techsuite

Techsuite represents and warrants that:

1. It Processes Customer Personal Data solely on documented instructions from the Customer;
2. It shall not use Customer Personal Data for any purpose beyond those necessary to fulfill Techsuite Services or comply with legal obligations;
3. It will implement adequate data transfer mechanisms (e.g., Standard Contractual Clauses) or other lawful bases for cross-border transfers outside the EEA or the UK;
4. It has implemented and will maintain appropriate technical and organizational measures to secure Personal Data (see Section 7).

6. SCOPE OF PROCESSING

6.1 Subject Matter & Duration

Techsuite Processes Customer Personal Data for the duration of the Terms, unless a longer or shorter period is mandated by law or specifically agreed upon. The subject matter includes the management and operation of Techsuite solutions (e.g., online ordering, POS, aggregator integrations, and add-ons).

6.2 Purpose of Processing

The Customer instructs Techsuite to Process Customer Personal Data exclusively for the purpose of performing the Techsuite solutions outlined in the Terms. This may include:

• Processing orders, payments, or reservations;
• Providing analytics or reporting features;
• Managing Customer settings and user profiles;
• Enabling aggregator, payment, or loyalty integrations;
• Storing relevant data for record-keeping or compliance purposes.

6.3 Customer Responsibilities

The Customer remains responsible for ensuring that any Personal Data it submits or instructs Techsuite to process is accurate, lawful, and not in violation of any third-party rights or applicable law.

7. TECHNICAL & ORGANIZATIONAL MEASURES

7.1 Security Measures

Taking into account the risks to Data Subjects, Techsuite shall maintain appropriate technical and organizational safeguards. Such measures may include, where relevant and proportionate:

• Encryption of data in transit or at rest;
• Access controls (e.g., role-based permissions) to limit who can view or alter Personal Data;
• Resilience and availability measures, such as backups and disaster recovery plans;
• Regular testing, assessment, and evaluation of security protocols.

7.2 Confidentiality

Any person authorized by Techsuite to Process Customer Personal Data (employee, contractor, or agent) is subject to a duty of confidentiality, either by statute or contract.

7.3 Compliance with Article 32 (GDPR)

Techsuite shall periodically review and update its security controls to maintain a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of natural persons, as per Article 32 of the GDPR and equivalent UK provisions.

8. SUB-PROCESSORS

8.1 General Authorization

The Customer hereby grants general authorization for Techsuite to engage Sub-Processors (including Techsuite Affiliates and third-party service providers) for the Processing of Personal Data, to the extent necessary to perform the Techsuite Services.

8.2 Liability for Sub-Processors

Techsuite remains responsible for any acts or omissions of its Sub-Processors that cause Techsuite to breach its obligations under this Exhibit. Techsuite ensures each Sub-Processor is contractually bound by obligations no less protective than those in this Exhibit.

8.3 Notice & Objection

Techsuite will inform the Customer of any intended changes to the list of Sub-Processors (e.g., via website updates or notification). The Customer may object (on reasonable data protection grounds) within the timeframe stated. If the objection cannot be resolved, the Customer may terminate the affected service(s) without penalty (except for fees accrued prior to termination).

9. DATA SUBJECT RIGHTS

9.1 Assistance with Requests

Considering the nature of the Processing, Techsuite shall assist the Customer in fulfilling its obligations to respond to Data Subject rights under the GDPR or UK GDPR (including rights of access, rectification, erasure, restriction, portability, or objection).

9.2 Direct Requests to Techsuite

If Techsuite receives a Data Subject request regarding Personal Data it Processes on behalf of the Customer, Techsuite will promptly inform the Customer. Techsuite will not respond to such requests without the Customer’s prior written approval, unless required by law.

10. PERSONAL DATA BREACH

10.1 Notification

Techsuite shall notify the Customer without undue delay—and in any event within forty-eight (48) hours—after becoming aware of a Personal Data Breach affecting Customer Personal Data under Techsuite’s control, where the Breach is likely to result in a risk to Data Subjects’ rights and freedoms.

10.2 Cooperation

Techsuite will cooperate with the Customer in investigating, mitigating, and remediating a Personal Data Breach. Techsuite may charge the Customer for reasonable costs if the Customer requires additional responses or actions beyond what is reasonably necessary under the circumstances and if the Breach was not attributable to Techsuite’s wrongdoing.

11. DATA PROTECTION IMPACT ASSESSMENTS

11.1 DPIAs & Prior Consultation

To the extent required under Articles 35 or 36 of the GDPR (and the UK equivalent), Techsuite will provide reasonable assistance to the Customer in conducting Data Protection Impact Assessments (DPIAs) and any prior consultations with Supervisory Authorities, but only regarding the Processing of Customer Personal Data under Techsuite’s control and taking into account the nature of the Processing and the information available to Techsuite.

12. DELETION OR RETURN OF DATA

12.1 Customer’s Choice

Upon the Customer’s written request or termination of the Terms, Techsuite shall either delete or return (and ensure any Sub-Processor does the same) all Customer Personal Data, unless Techsuite is legally required to retain it.

12.2 Legal Retention

If Techsuite must retain any Personal Data to comply with EU, UK, or Member State law (e.g., tax or regulatory obligations), it will maintain the confidentiality of such data and ensure no further Processing is carried out beyond what is legally required.

13. AUDITS

13.1 Information & Documentation

Techsuite shall make available, upon reasonable request, documentation necessary to demonstrate compliance with Article 28 of the GDPR (and the UK equivalent).

13.2 Right to Audit

The Customer or an independent auditor acting on the Customer’s behalf may conduct an on-site audit of Techsuite’s data processing facilities, subject to:

• (a) At least 30 days’ notice in writing;
• (b) No more than one audit per year, unless mandated by a Supervisory Authority;
• (c) Occurring during normal business hours and without undue disruption to Techsuite’s operations;
• (d) Maintaining confidentiality regarding any proprietary information.

13.3 Existing Certifications

If Techsuite has relevant certifications or audit reports (e.g., ISO 27001, SOC 2), Techsuite may provide these to fulfill the Customer’s request for evidence of compliance in lieu of an on-site audit, provided they adequately cover the scope of Processing activities under this Exhibit.

14. DESCRIPTION OF DATA PROCESSING

The following outlines the type of Personal Data and Data Subjects typically involved in the Techsuite solutions:

1. Categories of Data Subjects
   • End users (e.g., customers placing orders, visitors to online ordering pages)
   • Customer’s employees, contractors, or agents (e.g., staff using the POS system)
   • Other individuals whose Personal Data is submitted through Techsuite’s solutions
2. Types of Personal Data
   • Contact details (name, email, phone number)
   • Order details (product selections, special requests, delivery addresses)
   • Payment or billing information (as authorized by the Customer)
   • Device or usage data (e.g., login credentials, session details)
   • Any additional data that the Customer elects to store or process through Techsuite solutions
3. Nature & Purpose of Processing
   • Online ordering, aggregator integrations, or kiosk ordering
   • POS operations and payment processing
   • Loyalty programs, data analytics, or management reporting
   • Dispatch or logistics management
   • Storage, retrieval, and display of relevant Customer data in the Techsuite Management Portal or other modules
4. Duration of Processing
   • For the term of the Terms, unless a longer retention is required by law or mutually agreed in writing

15. FINAL PROVISIONS

15.1 Applicability & Precedence

These Data Processing Terms for EU Customers apply only where Techsuite Processes Personal Data governed by EU or UK data protection law. In the event of any conflict between this Exhibit and the Terms regarding data protection, this Exhibit prevails to the extent of that conflict.

15.2 Survival

Any obligations regarding confidentiality, liability, data return/deletion, or indemnification survive the termination or expiration of the Terms, to the extent required by applicable laws or specified in this Exhibit.

15.3 No Third-Party Rights

Nothing in this Exhibit confers any rights or remedies to any person or entity other than Techsuite and the Customer. There are no third-party beneficiaries to this Exhibit.

15.4 Amendments

Techsuite may amend this Exhibit in line with the procedure for modifying the Terms, particularly if required by changes in GDPR, UK GDPR, or other data protection laws. Techsuite will provide notice where feasible.

By continuing to use Techsuite Services, the Customer acknowledges and agrees to these Data Processing Terms for EU Customers.

EXHIBIT B: DATA PROCESSING TERMS FOR NON-EU CUSTOMERS

1. INTRODUCTION

1.1 Purpose

These Data Processing Terms for Non-EU Customers (“Exhibit”) supplement and form part of the Techsuite Terms of Service (the “Terms”). They govern how Techsuite Enterprise Limited (“Techsuite,” “we,” “us,” or “Processor”) handles Customer Personal Data from Customers located outside of the European Economic Area (EEA) and the United Kingdom (UK). They apply whenever Customers use Techsuite solutions, which include (but are not limited to):Techsuite Management Portal, Order Aggregator, Techsuite POS System (Point of Sale), Techsuite Add-ons, Integrations with third-party providers, Associated hardware solutions (e.g., tablets, terminals), Any other Techsuite Services on mobile apps or web apps.

Any undefined capitalized terms in this Exhibit shall have the meaning set forth in the Terms or Exhibit C.

2. SCOPE

2.1 Services Covered

This Exhibit applies to the Processing of Personal Data where non-EU/UK data protection or privacy laws (e.g., CCPA, PIPEDA, or other local laws) govern the Customer’s data activities. The specific laws applicable may depend on the Customer’s location, the location of Data Subjects, or both.

2.2 Local Compliance

Each party is responsible for identifying and complying with any local data protection or privacy laws that apply to the Personal Data Processed via Techsuite solutions, to the extent those laws impose obligations beyond the scope of this Exhibit.

3. ROLES OF THE PARTIES

3.1 Techsuite as Processor

In relation to the Processing of Customer Personal Data under the Terms (via Techsuite’s Management Portal, Order Aggregator, POS, Add-ons, etc.), Techsuite acts as a Processor (or equivalent term under non-EU laws, such as “service provider” under CCPA). Techsuite will only Process such Personal Data on the Customer’s instructions, consistent with the Terms and this Exhibit.

3.2 Customer as Controller

The Customer is the Controller (or an equivalent role, such as “business” under certain privacy laws) of the Personal Data processed through Techsuite’s solutions. The Customer determines the means and purposes of Processing and is responsible for ensuring it has a lawful basis or authority to collect and share the data with Techsuite.

4. DATA PROTECTION LAWS

4.1 Compliance

Techsuite and the Customer shall each comply with all applicable non-EU data protection or privacy laws (e.g., CCPA, PIPEDA, PDPA, POPIA, or other relevant statutes) that govern Personal Data. Neither party shall instruct the other to violate any such laws.

4.2 Customer Warranties

By using Techsuite’s services, the Customer warrants that:

1. It has obtained and will maintain any required consents or disclosures (if mandated by local law);
2. It will only instruct Techsuite to process data in ways that do not violate the rights of Data Subjects under applicable local privacy laws;
3. All Personal Data it submits to Techsuite has been lawfully collected and may be lawfully processed for the purposes stated in the Terms.

4.3 Techsuite’s Duty to Inform

If Techsuite believes the Customer’s instructions violate applicable non-EU data protection laws, it shall promptly notify the Customer and may suspend Processing until the legality of the instructions is confirmed.

5. REPRESENTATIONS & WARRANTIES

5.1 By Customer

The Customer represents and warrants that it has a valid legal basis (or appropriate authorization) to transfer Personal Data to Techsuite for the performance of the Techsuite solutions, and that no aspect of its data sharing or collection infringes local privacy laws or Data Subjects’ rights.

5.2 By Techsuite

Techsuite represents and warrants that:

1. It Processes Personal Data exclusively under the Customer’s documented instructions;
2. It does not use the Customer’s Personal Data for any other purpose than fulfilling Techsuite’s services or meeting legal obligations;
3. It will adopt measures (see Section 7) to ensure the confidentiality, integrity, and security of Personal Data;
4. It will comply with local privacy requirements for cross-border transfers of Personal Data, if applicable (e.g., entering into contractual protections recognized by local laws).

6. SCOPE OF PROCESSING

6.1 Subject Matter & Duration

Techsuite Processes the Customer’s Personal Data for the duration of the Terms, unless otherwise required by law or mutually agreed. The Processing focuses on the management and operation of Techsuite’s solutions (Management Portal, Order Aggregator, POS, etc.).

6.2 Purpose of Processing

The Customer instructs Techsuite to Process Personal Data solely to deliver the Techsuite services—such as receiving orders, enabling integrations, displaying data in the Portal, processing POS transactions, or handling loyalty programs—pursuant to the Terms. Any additional Processing requires the Customer’s written authorization.

6.3 Customer Obligations

The Customer bears responsibility for ensuring the Personal Data it provides or instructs Techsuite to process is accurate, up-to-date, and collected in compliance with all local requirements.

7. TECHNICAL & ORGANIZATIONAL MEASURES

7.1 Security Measures

Techsuite will maintain commercially reasonable technical and organizational safeguards to protect Personal Data against unauthorized or unlawful Processing, and against accidental loss, destruction, or damage. Such safeguards may include:

• Encryption of data in transit or at rest (where appropriate);
• Access controls (e.g., user authentication, role-based permissions);
• Backup and disaster recovery protocols;
• Periodic testing of security measures and systems.

7.2 Confidentiality

Any individual authorized by Techsuite to Process the Customer’s Personal Data (e.g., employees, contractors) must be under a statutory or contractual obligation to maintain confidentiality.

7.3 Evolving Threats

Techsuite reviews and updates these measures as needed to address emerging security threats, ensuring a level of security proportionate to the nature of the data and associated risks.

8. SUB-PROCESSORS

8.1 General Authorization

By agreeing to the Terms, the Customer grants Techsuite a general authorization to engage Sub-Processors (including Affiliates, hosting services, or other third-party providers) for the Processing of Personal Data, to the extent required to perform Techsuite’s services.

8.2 Sub-Processor Obligations

Techsuite remains liable for any actions or omissions of its Sub-Processors that result in a breach of this Exhibit. Techsuite ensures each Sub-Processor is contractually bound by obligations no less stringent than those set forth here.

8.3 Notice & Objection

Techsuite shall provide reasonable notice of new or replaced Sub-Processors (e.g., via an online list or email). The Customer may object on legitimate data protection grounds. If the parties cannot resolve the objection, the Customer may terminate the affected service without penalty (beyond fees accrued prior to termination).

9. DATA SUBJECT RIGHTS

9.1 Assistance with Requests

To the extent required under local privacy laws, Techsuite will assist the Customer in responding to requests from Data Subjects to exercise their statutory rights (e.g., access, correction, or deletion). This assistance may include making tools available or providing relevant information needed for the Customer to respond.

9.2 Direct Requests to Techsuite

If Techsuite receives a request directly from a Data Subject about the Personal Data Techsuite processes on behalf of the Customer, Techsuite will (unless prohibited by law) promptly notify the Customer. Techsuite will not respond independently without the Customer’s written consent, except as required by law.

10. PERSONAL DATA BREACH

10.1 Notification

Techsuite shall notify the Customer without undue delay upon discovering a Personal Data Breach involving Customer Personal Data under Techsuite’s control that is likely to result in harm or otherwise triggers mandatory notification obligations under local law.

10.2 Cooperation

Techsuite will cooperate with the Customer to investigate and mitigate the breach in a timely manner. Techsuite may charge the Customer for reasonable costs if the Customer requires specific additional steps beyond what is legally mandated and the breach was not caused by Techsuite’s negligence or misconduct.

11. DATA PROTECTION IMPACT ASSESSMENTS

11.1 Support for DPIAs

If local law requires the Customer to conduct a data protection impact assessment or similar analysis, Techsuite shall provide reasonable cooperation and information to support the Customer’s compliance, considering Techsuite’s role and the nature of its Processing.

12. DELETION OR RETURN OF DATA

12.1 Customer’s Choice

Upon the Customer’s request or upon termination of the Terms, Techsuite shall either delete or return all Personal Data (and ensure Sub-Processors do the same), unless local laws require Techsuite to retain certain data.

12.2 Mandatory Retention

If Techsuite is required by local law to retain Personal Data, Techsuite will maintain its confidentiality and refrain from further Processing for any purpose other than compliance with the retention requirement.

13. AUDITS

13.1 Information & Documentation

Techsuite shall make available, upon the Customer’s reasonable request, relevant documentation or certifications (if any) demonstrating compliance with this Exhibit.

13.2 Right to Audit

The Customer or its designated auditor may, no more than once per year (unless required by law), inspect Techsuite’s data processing activities, subject to:

• (a) 30 days’ advance written notice;
• (b) A mutually agreed scope that does not unreasonably disrupt Techsuite’s operations;
• (c) Appropriate safeguards for confidentiality of Techsuite’s proprietary information.

13.3 Existing Certifications

Where applicable, Techsuite may present security certifications or audit reports (e.g., ISO 27001, SOC 2) as evidence of compliance. Such documentation may suffice in lieu of an on-site audit if it adequately covers the relevant Processing operations.

14. DESCRIPTION OF DATA PROCESSING

Below is a general overview of the categories of Data Subjects, types of Personal Data, and nature/purpose of Processing applicable to Techsuite’s non-EU services:

1. Categories of Data Subjects
   • End customers placing orders or interacting with Customer’s online channels
   • Customer’s employees or agents accessing Techsuite’s POS or Management Portal
   • Individuals whose data is otherwise submitted through Techsuite solutions
2. Types of Personal Data
   • Basic contact details (name, email, phone)
   • Order or transaction data (order history, payment details)
   • Device or usage information (IP address, login credentials)
   • Any additional Personal Data uploaded or processed at Customer’s discretion
3. Nature & Purpose of Processing
   • Online ordering, POS transactions, aggregator integrations, hardware solutions
   • Data storage, analytics, loyalty programs, or reporting features
   • Communication with end users (e.g., order confirmations)
   • Other permissible uses outlined in the Terms or agreed upon in writing
4. Duration of Processing
   • The term of the Terms, or any extended retention as required by local law

15. FINAL PROVISIONS

15.1 Applicability & Precedence

These Data Processing Terms for Non-EU Customers apply only where Techsuite Processes Personal Data governed by non-EU/UK data protection or privacy laws. In the event of any conflict between this Exhibit and the Terms with respect to data protection obligations, this Exhibit controls to the extent necessary to resolve the conflict.

15.2 Survival

Provisions regarding confidentiality, liability, data return/deletion, or indemnification survive the termination or expiration of the Terms, as required by applicable law or as specified in this Exhibit.

15.3 No Third-Party Rights

This Exhibit does not create any rights or remedies for third parties. No one other than Techsuite or the Customer may enforce any term of this Exhibit.

15.4 Amendments

Techsuite reserves the right to amend or update this Exhibit in accordance with the procedure set out in the Terms, particularly if required by changes in non-EU data protection or privacy laws. Techsuite will provide notice to the Customer where feasible.

By continuing to use Techsuite Services, the Customer acknowledges and agrees to these Data Processing Terms for Non-EU Customers.

EXHIBIT C: DEFINITIONS

Unless otherwise indicated, all capitalized terms referenced in the Techsuite Terms of Service (the “General Terms”), the Techsuite POS Terms, the Order Aggregator Terms, and any related documents or exhibits shall have the meanings set forth below.

General Terms

“Affiliate”
Any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where “control” means ownership of more than fifty percent (50%) of the voting stock or other equity interests of the entity.

“Confidential Information”
All non-public or proprietary information exchanged between the parties in connection with the General Terms, including but not limited to technical, financial, or business information. This excludes any information which (a) is or becomes publicly available without breach of any obligation, (b) is rightfully received from a third party without restriction, or (c) is independently developed by the receiving party.

“Customer”
The individual or entity that enters into the General Terms (and any supplemental terms, such as POS Terms or Aggregator Terms) with Techsuite, including its Affiliates if permitted.

“Effective Date”
The date on which the Customer first accepts the Terms of Service (e.g., by signing an Order Form, clicking “I Agree,” or otherwise using Techsuite Services), thereby forming a binding agreement with Techsuite.

“Fees”
Any monetary charges owed by the Customer to Techsuite for access to or use of Techsuite Services, including but not limited to subscription fees, transactional fees, hybrid fees, or set-up/onboarding fees.

“General Terms”
The overarching Techsuite Terms of Service that establish the legal framework between Techsuite and the Customer, encompassing all references to additional documents, exhibits, or specific service terms (e.g., POS Terms, Order Aggregator Terms).

“Term”
The duration of the contractual relationship between the Customer and Techsuite, as defined in the General Terms or a specific service’s supplemental terms. The Customer’s right to use Techsuite Services is valid only during the Term and subject to timely payment of applicable Fees.

“Techsuite Documentation”
Any user manuals, technical references, online help guides, or other written materials (digital or otherwise) provided by Techsuite, describing how to configure and use Techsuite Services or related features.

Platform and Services

“Techsuite Management Portal”
The web-based or app-based interface that Techsuite provides for the Customer to configure and administer various services (e.g., menu management, user settings, analytics). This portal may synchronize data with the Order Aggregator, the Techsuite POS System, and other Modules.

“Add-Ons”
Additional or optional features, modules, or expansions of Techsuite Services (e.g., kiosk ordering, loyalty programs, advanced analytics). These may be subject to separate Fees or usage conditions per the General Terms or a relevant Order Form.

“Integrations”
Technical connections between Techsuite Services and external systems (such as third-party POS software, payment gateways, or delivery platforms) that enable data exchange and synchronization (e.g., orders, inventory, transaction data).

“Hardware Solutions” (or “Hardware Add-Ons”)
Any physical devices (e.g., card readers, receipt printers, tablets, kiosks) that the Customer may purchase or lease from Techsuite or its Affiliates for use with the Techsuite ecosystem, subject to separate agreements or license terms.

“Module”
A functional component within Techsuite Services (e.g., POS System, Order Aggregator, Techsuite Management Portal), such as an order-taking screen, kitchen display, staff time clock, menu editor, or loyalty tracker. Some Modules may synchronize data across multiple Techsuite services.

Techsuite POS System

“Techsuite POS Terms”
The additional terms and conditions governing the Customer’s use of the Techsuite POS System, which form an integral part of the General Terms.

“Techsuite POS System”
The point-of-sale solution offered by Techsuite, comprising software, firmware, or hardware integrations designed to manage in-store or on-premise transactions, orders, staff settings, and other retail/hospitality functionalities.

“Terminal”
For purposes of subscription licensing, each instance of the Techsuite POS System running on a web app, iOS app, or Android app is considered one Terminal. The number of permitted Terminals is determined by the Customer’s subscription tier or any Order Form/Quote.

“Subscription Tier”
The plan level selected by the Customer (e.g., monthly or annual payment), which dictates the number of permitted Terminals, features, pricing, and usage limits for the Techsuite POS System or other Techsuite Services.

Order Aggregator

“Order Aggregator”
The service provided by Techsuite that consolidates and manages orders received from Third-Party Ordering Channels, enabling the Customer to view, accept, reject, and route these orders from a central interface (Techsuite Portal or Techsuite POS System).

“Order Aggregator Terms”
Supplemental terms defining how the Order Aggregator operates, including the integration scope, fee arrangements, and Customer responsibilities in using its features.

“Third-Party Ordering Channels”
Any external apps, websites, or ordering platforms with which the Customer has a direct contract and agreement, and from which orders are integrated into Techsuite via the Order Aggregator (e.g., third-party delivery apps, e-commerce platforms).

Data & Privacy

“Customer Personal Data”
Any Personal Data relating to identified or identifiable Data Subjects that is provided or made available to Techsuite by the Customer in connection with Techsuite Services. The Customer remains the Data Controller, and Techsuite processes such data as a Data Processor under applicable data protection laws.

“Data Processor” and “Data Controller”
These terms have the meanings given under relevant data protection laws (e.g., GDPR, UK GDPR). The Customer is typically the Controller, while Techsuite acts as the Processor, processing Customer Personal Data solely on the Customer’s documented instructions.

“Aggregated Data”
Non-personal, de-identified, or anonymized information that Techsuite may generate by analyzing usage or performance metrics of Techsuite Services, which cannot reasonably be used to identify a specific individual or the Customer.

“Data Subjects”
Individuals (e.g., customers, end users, employees) whose Personal Data is processed by Techsuite on behalf of the Customer.

Miscellaneous

“Order Form” / “Quote” / “Other Written Agreement”
Any document or process (electronic or otherwise) by which the Customer subscribes to Techsuite Services or Add-Ons, specifying the scope, fees, subscription tier, or additional terms relevant to the Customer’s usage.

“Offline Mode” (Optional)
A mode in which certain Techsuite Services (e.g., the Techsuite POS System) can function with limited or no internet connectivity, allowing the Customer to continue basic operations until the connection is restored. The scope and availability of such functionality may vary.

“Customer’s Internal Business Operations”
The legitimate, day-to-day commercial or organizational activities the Customer undertakes using Techsuite Services, excluding resale or other forms of unauthorized commercial exploitation.

“Documentation”
Refers back to “Techsuite Documentation” for clarity, encompassing user manuals, integration guides, or other materials describing how to configure and operate Techsuite Services.