Availability on the POS App

The Availability section on the TechSuite POS app lets you quickly control which items, modifiers, and (optionally) sales channels are available for customers at your branch. It’s ideal for pausing sales during stock shortages, turning on Busy Mode, or setting accurate preparation times during rush periods.

Quick Availability Summary (Full article in Availability Management)

This page lets you adjust availability in the POS app on this terminal. For branch schedules, Busy Mode defaults, and multi-channel visibility controls, see Availability Management.

To Get Started

Open the TechSuite POS app, sign in, and tap the Availability tile on the Home screen.

Open Availability from POS Home

Main Features

a. Select Branch

If your business has multiple locations, use the branch dropdown to choose where you’re making changes. Availability updates apply only to the selected branch.

Select Branch for Availability

b. Busy Mode

Switch on Busy Now to temporarily extend preparation times across the branch. Choose the duration (e.g., 10 minutes, 30 minutes, 1 hour). A visible timer shows when Busy Mode will end automatically. See How to Use Busy Mode for details.

Busy Mode Controls

c. General Preparation Time

Set a default waiting time (e.g., “1 hour 30 minutes”) that applies to new orders. This helps manage expectations and load-balance the kitchen during peak periods. See Manage General Preparation Time for more.

General Preparation Time Settings

d. Channels (Optional)

If enabled for your business, temporarily pause connected storefronts (e.g., delivery marketplaces) during peak times or outages, then resume when ready. This helps maintain realistic ETAs and service levels.

Pause/Resume Sales Channels

e. Items

Use the Items tab to pause or re-activate individual menu items. Changes sync in real time across POS and connected channels, so unavailable items can’t be selected at checkout. See Manage Item Availability for step-by-step guidance.

Item Availability Toggles

f. Modifiers

In the Modifiers tab, pause/reactivate options (like “Extra Cheese” or “Oat Milk”). This prevents unavailable choices from being added to orders. See Manage Modifier Availability for more.

Modifier Availability Controls

What’s Next?

For reusable schedules and deeper controls, see Availability Setup. To fine-tune availability on specific products, visit Manage Item Availability and Manage Modifier Availability. For service-time strategy during peaks, see How to Use Busy Mode and Manage General Preparation Time.